How to Contact Kadal Content Manager Support
This article outlines the steps to reach out for support regarding Kadal Content Manager. Whether you have questions, encounter issues, or need assistance with specific features, following these steps will help you log a support ticket through Zendesk, ensuring you receive the help you need promptly.
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On the dashboard, click on your username at the bottom of the sidebar.
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If you're working in the document editor, click on your username at the top-right corner.
- Select Report Issue from the dropdown menu. This will navigate you to the Zendesk page where you can log your ticket.
Note: You can also directly email kadalsupport@learningmate.com with your issue to automatically create a ticket.
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On the Zendesk portal, look for the New Support Ticket option and click on it to start the process of submitting your request.
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Enter the required details in the support form, including:
- Subject: A brief summary of your issue or question.
- Description: Provide a detailed explanation of the problem, including any error messages or steps to reproduce the issue.
- Priority Level: Select the urgency of your request (Low, Medium, High, or Urgent).
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If applicable, attach any screenshots, documents, or files that could help the support team understand your issue better. Ensure that the files are clear and relevant to your request.
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Once you have completed the form, review your information for accuracy. Click the Submit button to send your support ticket to the Kadal Content Manager support team.
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After submitting, you will receive a confirmation email from Zendesk with a ticket number. Keep this ticket number for future reference when following up on your request.
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The Kadal Content Manager support team will review your ticket and respond as soon as possible. Monitor your email for updates or additional questions from the support team.